Stories.
Essays, conversations, process notes, research and reflections that develop the meaning of the systems and the work of Bom Dia Creation™. Each pillar follows its own line of enquiry: what happens within an organisation, within a decision and within the audience’s field of attention.
Mind your own business. Literally.
One sentence opens four orders of analysis: meaning embedded in culture, the contemporary architecture of attention, the redistribution of effort through tools, and the agency of language in social, organisational, symbolic and ritual systems.
How to conduct a research interview
From a specific event to a design decision: questions, an illustrative conversation and a way to work with the findings.
An organisation forgets faster than it can implement its own decisions.
A record is the only place where a decision ceases to depend on who attended the meeting.
The client’s problems cross disciplinary boundaries.
We look for the causes of falling sales where marketing, the offer, operations and the brand promise meet.
Truth inside a company depends on the conditions in which it is spoken.
People remain silent because they have calculated the cost of speaking and concluded that it is not worth paying.
The first move costs more than it should because the mind counts it twice.
Courage in business is rarely a matter of character. More often, it is a matter of asymmetry: a loss carries more weight than an equivalent gain.
Quality is a property of the system in which people work.
When quality declines, an organisation looks for someone to blame. Process statistics show that it is looking in the wrong place.